The UK government is adjusting the nation’s growth strategy towards scale-ups1. Transitioning into a high-growth company is not only desirable for a business owner, but scale-ups have proven to be the primary driver for economic growth and job creation.2
While keeping the wheel of new customer generation turning is vital, developing long-term relationships must not be underrated. In fact, nurturing clients for the long term is proven to be eight to ten times more cost effective than simply securing quick wins.
As I go about consulting and training with clients, I often hear the (usually) rather tired and frustrated words “we work in silos”. Even though splitting a company into divisions allows expertise in different areas, operating in silos usually explain why parts of the business are not communicating effectively, or don’t work together.