Bringing Customer Service Back To The UK

UK companies that have reshored their call centres are adding value by raising standards of customer service with a British workforce.

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Sales Training News,

Don’t leave it to your gut feeling!

It’s long been an attractive prospect for salespeople to ‘go with their gut’ feeling. There’s something quite satisfying about the reliance on instinct, maybe because it suggests some kind of God-given aptitude for sales that kicks in and guides your way. It says: “I’m a salesperson. I’ve got this.”

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Sales Training sales strategy business development

Sales momentum: Find it, build it, and hold on to it

"Regaining momentum takes three times as much energy as sustaining momentum,” according to US business author, Dan Pink. So, what does ‘momentum’ look like in your sales team? Incoming phone calls from prospects, emails from satisfied clients and recommendations on social channels would be a good place to start.

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sales performance Sales Training sales motivation

When Nurture Calls

When did you meet your best friend? Can you remember how you became friends and built that relationship? I met my best friend on the playground when we were 3, and I imagine we bonded over being equally bad at football.

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sales tips Sales Training

What’s the Complication, it’s only Conversation!

Now there will be some eagle eyed of you out there who will not miss the irony of this post, not only am I Southern but I am also a sales person and ex promotions manager. Due to my professional background I have spent the majority of my adult life glued to some form of communication device or social media. Far from being a technophobe I am an advocate for technological advancement and feel when used correctly social media can be an insanely powerful tool.

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sales tips Sales Training sales motivation