Why outsource your sales? With all the horror stories you hear regarding typical ‘lead generation’ company’s pathetic attempts to create qualified business opportunities, why would you bother with the headache? Whether that be a pitiful return on investment, total lack of qualified leads, too many unqualified leads, a misunderstanding of the solution, lack of focus, lack of clarity, misjudged execution … the list goes on.
As a sales trainer and coach, I’m often brought in by businesses to help sales and non-sales people improve their telephone manner, sales pitch and business fit presentations. One of the most common problems I see are inserting innocent-seeming filler words into conversation.
In 2017, we will work in partnership with Connect Yorkshire, planning and delivering the sales training programme for the organisation’s members providing support for sustainable, commercial growth.
This week durhamlane was in great company at Newcastle University Business School’s ‘Career Development Week’. Alongside Siemens, Accenture and Nissan, we delivered a learning session for business students who will soon be thrown in at the deep end of business world.
UK companies that have reshored their call centres are adding value by raising standards of customer service with a British workforce.